When will I be charged for my order?
You will be charged at the time the order is placed.
How long will it take for my order to arrive?
Orders ship within 3-5 business days.  We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal carrier. 
Do you offer exchanges or refunds?
No. All sales are final. In the case of damage during shipment, please reach out to postal carrier and submit a claim. Garden of Memories Candle Co. is not responsible for lost or stolen packages; and in this case, please contact USPS/UPS and submit a claim. We kindly ask that prior to contacting us, please supply us with the proper claim information. 
Do you ship overseas or to PO Boxes?
Unfortunately, at this time, we do not currently ship overseas. We do, however, ship to PO Boxes located in the United States.
How can I track my order?
Once your order has been fulfilled, you will receive an email with tracking information. In addition, you will received notifications once your order is out for delivery, as well as when it has been delivered. 
How long will my candle last before I use it?
Garden of Memories Candle Co. makes it's candles with a Soy Wax Blend (2% food-grade paraffin).  Therefore, our candles actually get better the longer they cure (sit before lighting it). So, your candle will be fine to sit, even if you decide not to use until 7 months later!
Do you have customer service?
Absolutely! I would love to hear from you and answer any questions that you have. Please contact us at gardenofmemoriescandleco@gmail.com if you need any assistance.
How fragrant is your line of candle scents?
Garden of Memories Candle Co. makes it's candles with a Soy Wax Blend (2% food-grade paraffin). Therefore, with this particular blend, it is designed to achieve a stronger scent throw (more so than just with soy wax alone). However, our candle will not give the same fragrant scent throw as it would if we used paraffin, paraffin-blend waxes that included other additives. In a small to medium space (bedroom, office, kitchen, bathroom), you will achieve a nice scent.
Why does my candle wick have a black "mushroom" shape after burning?
All of our wicks burn with a slight curl which creates a self-trimming effect with minimal carbon buildup (mushrooming), reduced smoking, and a stable flame.
Did I answer your question? If not, please let me know by reaching out to me at gardenofmemoriescandleco@gmail.com. I would love to hear from you!
Thank you!